Frontline customer-facing teams

Written By John Faisandier

How do I handle upset customers without it wrecking my day?

Angry customers are part of the job. Being wrecked by them is not. Staff who thrive under fire aren't calmer by nature; they have tools: what to say when someone is shouting, why your hands shake afterwards, and how to keep it from following you home.

What do I say when a customer is yelling at me?
How do I respond when a customer complains about the price?
How should I serve a customer who seems to have a mental health condition?
Why does my heart race and my hands shake after dealing with an angry customer?
How do I respond to a condescending customer without snapping back?
How do I release the tension in my body after dealing with angry customers all day?
What do I do when nothing calms an angry customer down?
Why do certain customers get under my skin more than others?
Will I always dread dealing with difficult customers, or does it get better?
Why are some customers so angry and rude?
John Faisandier https://www.tuf.co.nz
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