TUF MANAGER LAB

Bring the people problem you’re dealing with NOW

Practical, ongoing coaching for managers and team leaders who want to handle difficult workplace situations with greater clarity, confidence, and calm.

“You don’t have to work it out all by yourself.”

NZ$150 + GST / month · NZ$172.50 incl. GST · cancel anytime

WHY THE LAB EXISTS

People problems don’t wait for the next training course.

You can be good at your job and still be thrown by certain people. The conversation might only take twenty minutes, but it can occupy your head for three days.

Someone challenges your authority.

A team member repeatedly offers excuses.

A conversation becomes more emotional than expected.

You know you need to address behavior— but you’re not sure what to say.

This is a capability issue—and it’s fixable.

You need somewhere to bring the real situation, work out what to do, try it, and learn from what happens next.

That is what the TUF Manager Lab provides.

ALL ABOUT THE LAB

What could change for you?

As you strengthen your ability to manage difficult situations, you can:

Address problems before they escalate

Stay steadier under pressure

Know what to say next

Stop carrying problems home

Lead with greater confidence

What is the TUF Manager Lab?

The TUF Manager Lab is an ongoing coaching community for managers and team leaders dealing with real people problems.

It is not another large course sitting on your computer waiting to be completed.

You don’t have to work through seven modules before you can ask for help.

When something happens, bring it to the Lab.

You can learn from the situation while it is still current—before it becomes a full-blown crisis.

The process is simple:

ALL WHAT YOUR MEMBERSHIP INCLUDES

Ongoing support—not another course you never finish.

  • Post workplace questions as they arise and think through the situation without carrying it alone. Remove identifying employee details before posting.

  • John responds to members’ questions in writing or short video, covering what may be happening, what to watch, what to say next and how to manage your own reaction.

  • Two 30-minute online sessions to bring a difficult situation, explore options and practise the language or approach you could use. Recordings are available.

  • Use practical tools, teaching and recordings when relevant — and learn from the difficult conversations, boundaries and team tensions other managers are handling too.