Read what the other person is feeling

Written By John Faisandier

Why is this person behaving like this, and what do I do about it?

Difficult conversations are difficult because of the feelings involved.

Emotion arrives before business. When someone pushes back, shuts down, or cries, you are not talking to the facts yet, and no explanation lands until you acknowledge the feeling. Learn to read what is actually going on, and the hard conversations get much shorter.

What do I say when an employee pushes back or gets defensive?
What do I say when an employee cries at work?

COMING SOON

What do I do when an employee refuses to return to the office?

COMING SOON

What is the APE Principle?

COMING SOON

How do I deal with a stressed or difficult manager?

COMING SOON

John Faisandier https://www.tuf.co.nz
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Say the hard thing well