TUF for Managers

An advanced communication programme for managers

Are any of these ever a challenge to you?:

• Difficult conversations
• Saying ‘No’ nicely
• Dealing with disappointment
• Staff personal problems
• Performance management meetings
• Managing your managers
• Supporting Q12 (staff engagement survey)
• Conflict in the workplace
• Upset customers
• Coaching your team to work with angry customers
  

TUF for Managers is designed for managers and team leaders to learn techniques and develop resilience in handling even the most difficult situations you might be faced with.

• Reduce your time worrying about staff
• Increase your energy for developing your business

Built on the proven TUF: Thriving Under Fire system you will gain skills and knowledge that will improve all your communication, not just with the difficult people.

This programme complements the TUF: Thriving Under Fire for Frontline Staff and TUF: Thriving Under Fire for Teams.