Home
TUF for Frontline Staff
TUF for Managers
TUF for Teams
TUF Licensing Plan
About Us
The Book
What Our Clients Say
TUF and Your Staff
TUF Situations
TUF Approach
TUF Results
How TUF Works
Media
Public Workshops
Newsletters
Blog
Access e-learning
Contact Us
Site Map
Home
(
Managing difficult customers staff training
)
TUF for Frontline Staff
TUF for Managers
TUF for Teams
TUF Licensing Plan
About Us
(
angry customer specialists
)
John Faisandier
Bev Hosking
(
Playback theatre trainer
)
Vanesa Valentine
(
Innovative nurse trainer
)
Judy Broom
(
scientist TUF trainer
)
Fiona Boddy
(
effective TUF facilitator
)
Pip van Kuilenburg
(
roletraining TUF facilitator
)
Simon Gurnsey
(
conflict resolution facilitator
)
Colin Elliott
(
Socialworker TUF facilitator
)
Chris Hill
(
Iwi worker facilitator
)
The Book
(
Difficult Customers The Book
)
Add Your Book Review
(
Difficult Customers review
)
Sarah Maclean Review
What others have said
(
difficult customers comments on the book
)
What's in it?
(
Difficult customers book contents
)
Chapter Contents
(
difficult customers chapter headings
)
Read a Chapter
(
Thriving Under Fire Browse a few pages
)
Buy the Book
(
Buy Thriving Under Fire
)
About the Author
(
John Faisandier Author
)
What Our Clients Say
(
Client feedback on difficult customers
)
TUF and Your Staff
(
Your Staff morale, stress-free, capable, empowered
)
TUF Situations
(
Equip your staff
)
Internal Customers
(
difficult internal customers
)
Develops Empathy
(
TUF develops empathy
)
Immediate Results
(
TUF immediate results
)
Personal Benefits
(
Personal communication benefits
)
Problem Not Always Obvious
(
Hidden customer problems
)
TUF Approach
(
TUF practical approach
)
Blended Learning
Specialised
(
TUF specialist trainers
)
Content
(
TUF programme content
)
Systems Thinking
(
TUF systems thinking
)
Process
(
generative learning processes
)
Evaluation
TUF Results
(
TUF programme results
)
Measurable Improvement
(
TUF evaluation results
)
Anecdotal Evidence
(
real life results
)
Participant Satisfaction
(
high participant satisfaction
)
Success Case Method
How TUF Works
(
TUF programme delivery
)
E-learning
(
Preworkshop e-learning
)
The Workshop
(
TUF programme content
)
The Follow-up
(
TUF programme follow-up
)
Media
(
Customer service media comments
)
Public Workshops
(
Customer Service public workshop Wellington
)
Public Workshops Wellington
(
Public Workshops - Wellington
)
Public Workshops Auckland
Newsletters
(
newsletter emtional coaching
)
January 2010 Newsletter
June 2010 Newsletter
2009 Newsletters
TUF Newsletter - March 2009
TUF Newsletter - May 2009
TUF Newsletter - July 2009
TUF Newsletter - November 2009
2008 Newsletters
TUF Newsletter - April 2008
TUF Newsletter - May 2008
TUF Newsletter - July 2008
TUF Newsletter - August 2008
TUF Newsletter - December 2008
Blog
(
TUF blog page
)
Access e-learning
(
Access e-learning module
)
Contact Us
Cancellation Policy
(
TUF cancellation
)
Follow-up 1: APE
Follow-up 5: Parent - Adult - Child
Monthly Draw
Product Pages
Duplicate Of Thriving Under Fire - The Book
(
Thriving Under Fire - The Book
)
Thriving Under Fire - The Book
Workshop Enrolment
(
Workshop Payment
)
Blog Post Pages
New Page
Russell Crow kicked out of pub
Giving Feedback to Colleagues
JetStar Customer Service Saga Continues
JetStar Riles Passengers
Thriving Under Fire - The Book
New Page
New Page
New Page
New Page
New Page
MP told off for being angry
TUF Blog: Our legal right to be angry
TUF Blog: Judges Comments about Training Award
TUF Blog: Judges Comments about Training Award
TUF Blog: Becoming OK Part 2
TUF Blog: Becoming OK
TUF Blog: Alan Duff does a rant
TUF Blog: How to destroy projects
TUF Blog: What's with the toys?
TUF Blog: Does the Adult ego state always win?
TUF Blog: TUF and your family
TUF Blog: First Posting to this blog
Excellent service requires excellent communication
Managing angry customers
Try it! Respond to the Emotion
Post comments here about the book.
© 2007 - 2010 TUF: Thriving Under Fire.
Web Site Development, SEO, and Web Marketing provided by Real Strategy Solutions Ltd
.Powered by
Web Genius
Page: TUF: Thriving Under Fire - Last Updated: 6th September, 2010