TUF: Thriving Under Fire can equip your staff

Some staff are heroes.

People in many organisations bear the brunt of much anger and aggression from customers. They shield management from the aggression without necessarily passing it on. They also find ways to hide their own distress and struggle to keep on working the best that they can. Could this be happening in your workplace? 

TUF: Thriving Under Fire can equip your staff to handle difficult situations effectively and ensure minimal impact on them and your customers. After the TUF programme, your staff will be confident and in charge and your customers will be satisfied and happy.

The TUF: Thriving Under Fire programme gives an opportunity to acknowledge the difficulty of working with angry and aggressive customers, patients and guests. It provides skills for responding to upset people and offers effective debriefing and de-stressing activities so that staff don’t have to take their problems home.

Here are some scenarios we have encountered during the programme