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What others have said ...
Earlier
Customers are the lifeblood of any business - no customers, no business - and staff are our greatest resource. To support staff to keep customers happy, read this book - it\'s the next best thing to having John help you in your business.
Melissa Clark-Reynolds
CEO Minimonos.com
This is a useful, practical book that I would recommend to anyone wishing to handle interpersonal relationships better. It will help make your business more profitable.
Peter Cullen
Employment Law Specialist, Wellington
Link to Cullen Law
Even the most emotionally aware and interpersonally skilled person will be refreshed by Thriving Under Fire. More than a great common-sense approach to customer service, it\'s useful for helping people engage effectively with families and colleagues. A must-have for the management bookshelf.
Elizabeth Valentine
CEO Aviation, Tourism & Travel Training Organisation
This book is essential reading for anyone in the hospitality industry. Those in public service should read it as well, including parking wardens, the police, or anyone that deals with the public. My staff who did the course are far more comfortable and confident with all customers than they were before.
John Coleman
Owner of Hummingbird Cafe and Bar, Wellington
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