Who are we and what’s special about us?

We are specialists with a total focus on dealing with angry and aggressive customers. We are the number one provider in this field. 

This is not just another training programme. You gain from our 20 years experience in dealing effectively with angry people. 

All facilitators of the TUF: Thriving Under Fire Programme have had extensive training in group work, action methods and counselling or psychotherapy. They have all had other training in other professions as well which means that they bring a wide range of skills and wisdom to the work. Your staff gets the very best training available in interpersonal communication.